Frequently Asked Questions
Everything you need to know about bringing Solis Global into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock home decor items ship within 3-5 business days. Larger furniture pieces require specialized freight handling and typically arrive within 2-4 weeks depending on your location.
Does Solis Global offer White Glove Delivery?
Yes, we offer White Glove Delivery for select premium furniture items. This service includes room-of-choice placement, assembly, and removal of all packaging materials for a seamless setup experience.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
At Solis Global, we prioritize ethical sourcing. Our wood products are often FSC-certified, and we work closely with artisans who utilize eco-friendly manufacturing processes and recycled materials where possible.
Do you offer interior design consultations?
We do! Our virtual design team is available to help you curate your space. You can book a complimentary 15-minute consultation via our 'Design Services' page to get expert advice on styling and dimensions.